When you sit down to stream a show on paramount plus/roku and find it’s not working on your Roku TV, it can be a frustrating experience. The problem can range from a simple glitch to a more complex issue with your network or the app itself. Common symptoms include the app freezing, content refusing to play, or the app crashing entirely.
Basic Troubleshooting Steps
Before diving into more complex solutions, it’s always best to start with the basics. These simple steps can often resolve the most common issues.
- Restart Your Roku TV: The first and easiest step is to perform a full restart of your TV. You can do this by navigating to Settings > System > Power > System restart. Alternatively, you can unplug the TV from the wall outlet, wait for at least 60 seconds, and then plug it back in. This “hard reset” is different from simply turning the TV off and on with the remote and can clear up many temporary glitches.
- Check for Software Updates: Ensure both your Roku operating system and the Paramount+ app are up to date.
- To update your Roku TV, go to Settings > System > System update > Check now.
- To update the Paramount+ channel, highlight it on your home screen, press the star (*) button on your remote, and select Check for updates.
- Reinstall the Paramount+ App: If updates don’t solve the problem, try deleting and reinstalling the Paramount+ app.
- Highlight the Paramount+ channel on your home screen.
- Press the star (*) button on your remote and select Remove channel.
- Restart your Roku TV.
- Go to the Roku Channel Store, search for Paramount+, and add it back to your device. You will need to log back into your account.
Network and Connectivity Issues
If the basic steps don’t work, the problem might be related to your internet connection or network settings.
- Restart Your Router: Unplug your modem and router from power for at least 60 seconds before plugging them back in. This can resolve underlying network issues that may be affecting streaming performance.
- Disable Ad Blockers: A common culprit, especially if content fails to load after an ad, is a network-level ad blocker on your router (like those found on Eero or Pi-hole systems). Paramount+ may not function correctly if it’s unable to load pre-roll or mid-roll advertisements. Try temporarily disabling your router’s ad-blocking feature to see if that resolves the issue.
- Check Your Internet Speed: While you may have a fast internet connection, intermittent slowdowns or instability can cause streaming problems. Use a speed test app on another device connected to the same Wi-Fi network to ensure your connection is stable.
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When to Contact Support
If you’ve tried all the troubleshooting steps above and Paramount+ is still not working, the issue may be on Roku’s or Paramount’s end. Many users have reported widespread outages that were later acknowledged by Roku support as a known issue they were working to fix. In this case, your only option is to wait for a software update or a server-side fix. You can check for outage reports on social media or forums to see if other users are experiencing similar problems.
