How to cancel or change a SiriusXM subscription

Whether you’re looking to upgrade to a better plan, downgrade to save money, or stop the service altogether, managing your SiriusXM subscription can sometimes feel complicated. The method you need to use depends entirely on how you initially signed up—whether it was directly through SiriusXM, via an app store, or through another third party visit siriusxm.com/tv.

How to Change Your SiriusXM Subscription

If you want to switch to a different plan, such as upgrading from a music-only package to the all-inclusive Platinum plan, the process is typically straightforward.

1. Log in to the Online Account Center on the SiriusXM website.

2. Navigate to the “Subscriptions” tab.

3. Locate the radio or plan you wish to change and select the option to modify your subscription.

4. Follow the on-screen prompts to select your new plan and confirm the changes.

How to Cancel a Subscription Billed Directly by SiriusXM

If you subscribed directly through the SiriusXM website, over the phone, or as part of a new vehicle purchase, you have a few options to cancel. Be prepared for retention offers, as agents will often try to keep you as a customer with significant discounts.

• Online Account Center: The most direct way to cancel is by logging into your account online. Navigate to the “Subscriptions” or “Manage Your Account” section and look for an option to cancel your service.

• Phone Call: Calling customer service is a common method, especially for satellite radio subscriptions. You can reach an agent by calling their cancellation line at 1-866-635-8641. Be ready to state your reason for canceling, and be firm if you do not want to accept any of the retention deals they will likely offer.

• Live Chat: You can also cancel your service by using the live chat feature on the SiriusXM website. This connects you with an agent who can process your cancellation request.

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How to Cancel a Subscription Billed Through a Third Party

If you subscribed to SiriusXM through a mobile app on your smartphone, your subscription is managed by that platform’s app store, not by SiriusXM directly. You must cancel it through your device settings.

• For iPhone/iPad (iOS) Users:

  1. Open the Settings app and tap on your name at the top.

  2. Select “Subscriptions”.

  3. Find SiriusXM in the list and tap on it.

  4. Select “Cancel Subscription” and confirm your choice.

• For Android Users:

  1. Open the Google Play Store app and tap your profile icon in the top-right corner.

  2. Select “Payments & subscriptions” and then “Subscriptions”.

  3. Find SiriusXM in the list and tap it.

  4. Tap “Cancel subscription” and follow the prompts to confirm.

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It is important to remember that simply uninstalling the SiriusXM app from your device will not cancel your subscription or stop the charges. After you cancel, your service will continue until the end of your current billing period.