If you’ve turned on your TV to watch a movie and were met with a Disney+ message stating your TV “isn’t part of the household,” you’re not alone. This error is a result of Disney’s updated policy to limit password sharing among people who don’t live in the same primary residence visit disneyplus.com/begin.
Understanding the “Disney+ Household” Error
The “Disney+ Household” is defined as the collection of devices connected to the internet at your primary personal residence and used by the people who live there. When Disney’s system detects that a TV or streaming device is being used from an IP address that doesn’t match your designated household, it will trigger this security message. The policy is designed to prevent account sharing between different homes.
Why Your TV is Being Flagged
The most common reason for this error, even when the TV is in your living room, is a changing IP address. This is especially frequent for users with certain types of internet service.
Key reasons your IP address might change and trigger the error:
- 5G Home Internet: These services often switch between different cell towers, which can cause your public IP address to change frequently. To Disney’s system, this can look like you’re logging in from a new location each time.
- Dynamic IP Addresses: Many internet service providers (ISPs) assign dynamic IP addresses that change periodically. A simple router reboot or a power outage can sometimes result in your ISP assigning you a new IP address.
- VPN Usage: Using a Virtual Private Network (VPN) will mask your real IP address and make it appear as if you are connecting from a different location, which can also trigger the household check.
When Disney+ sees a login from a new or unrecognized IP address, it flags the device as potentially being outside your home to prevent unauthorized password sharing.
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How to Fix the Household Error on Your TV
When you encounter this message, Disney+ provides a straightforward way to resolve it directly on your screen. You do not need to create a new account.
- Select “Update Household”: When the error message appears, one of the primary options will be to Update Household. Choosing this option tells Disney+ that this TV is part of your primary residence.
- Verify Your Account: To confirm you are the account owner, Disney+ will send a one-time verification code to the email address associated with your account.
- Enter the Code: Check your email for the code and enter it on your TV screen. Once entered correctly, your TV will be registered as part of the household, and you can resume streaming.
If you are traveling, you can select the “I’m away from home” option, which may grant temporary access without changing your primary household location.
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What to Do If the Problem Persists
If you find yourself having to update your household frequently, it can become frustrating, as Disney may limit the number of times you can perform this reset. If the issue continues, try these steps:
- Contact Disney+ Support: Customer service representatives are aware of the IP address issue, especially with 5G internet. They can often reset your household status on their end and provide a solution.
- Perform a Hard Reset: Unplug your TV and your internet router from the power outlet for at least 60 seconds before plugging them back in. This can sometimes resolve temporary connection glitches.
- Reinstall the Disney+ App: As a last resort, you can try deleting the Disney+ app from your TV and reinstalling it. You will need to log back in with your credentials, but this can clear any cached data that may be causing issues.
